Privacy Policy

Last updated: December 8, 2025

Introduction

French Property Care ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website frenchpropertycare.com and use our concierge and assistance services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form (name, email address, phone number, city/region)
  • Subscribe to our services
  • Communicate with us via email or phone
  • Request information about our services

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and browser type
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information and operating system

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Provide and improve our concierge and assistance services
  • Send you information about our services (with your consent)
  • Analyze website usage to improve user experience
  • Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic and improve your experience. We use Yandex.Metrica for website analytics. You can control cookie preferences through your browser settings or our cookie consent banner.

Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers who assist in our operations (e.g., EmailJS for contact form processing)
  • Licensed professionals we coordinate with on your behalf (with your explicit consent)
  • Legal authorities when required by law

Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Data portability
  • Withdraw consent at any time

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 3 years unless you request earlier deletion.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]

French Property Care
Alsace & Côte d'Azur, France